Privacy Policy
This Privacy Policy Applies To Saphco.com.
Saphco.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This policy describes how we treat user information we collect on SAPHCO.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this privacy policy.
Saphco.com is a property of Saphal Enterprises Private Limited, an Indian company registered under the Companies Act, 2013, having its registered office at 20/736, Thrissur East P.O., Thrissur, Kerala, 680005.
Information we collect
Contact information
We might collect your name, email, mobile number, phone number, street, city, state, pincode, country, and IP address.
Payment and billing information
We might collect your billing name, billing address, and payment method when you buy a ticket. We NEVER collect your credit card number, credit card expiry date, or other details pertaining to your credit card on our website.
Information you post
We collect information you post in a public space on our website or on a third-party social media site belonging to Saphco.com.
Demographic information
We may collect demographic information about you, information about events you like or intend to participate in, tickets you buy, or any other information provided by you during the use of our website. We might collect this as part of a survey, too.
Other information
If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed, or what site you visit when you leave us. We might also collect the type of mobile device you are using or the version of the operating system your computer or device is running.
We collect information in different ways
We collect information directly from you
We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively
We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and web beacons to collect information about your usage of our website.
We get information about you from third parties
For example, if you use an integrated social media feature on our websites, the third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use information to contact you:
We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions
We might use your information to confirm your registration for an event or contest. We use information to improve our products and services. We might use your information to customise your experience with us. This could include displaying content based on your preferences.
We use information to look at site trends and customer interests
We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes
We may use information to protect our company, our customers, or our websites. We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us, we'll enrol you in our newsletter.
We use information to send you transactional communications
We might send you emails or SMS about your account or a ticket purchase.
We use information as otherwise permitted by law.
Sharing of information with third parties
We will share information with third parties who perform services on our behalf
We share information with vendors who help us manage our online registration process, such as payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the event organizers
We share your information with the event organisers and other parties responsible for fulfilling the purchase obligation. The event organisers and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners
This includes a third party who provides or sponsors an event or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or protect ourselves
We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigative body requests it. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business
For example, if part of our business is sold, we may give out our customer list as part of that transaction.
We may share your information for reasons not described in this policy
We will tell you before we do this.
Email Opt-Out
You can opt out of receiving our marketing emails
To stop receiving our promotional emails, please email mail@saphco.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Third-party sites
If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practises of those websites. Read the privacy policies of other websites carefully. We are not responsible for these third-party sites.
Grievance Officer
In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
The Director,
Saphal Enterprises Pvt. Ltd.
20/736, Thrissur East P.O.,
Thrissur, Kerala, 680005
Phone: +91-949 678 5178
Email: mail@saphco.com
If you have any questions about this policy or other privacy concerns, you can also email us at mail@saphco.com.
Updates to this policy
This Privacy Policy was last updated on 24.01.2023. From time to time, we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy are subject to this policy and the website's terms of use. In addition to the foregoing, any disputes arising under this policy shall be governed by the laws of India.